Return policy

Effective Date: March 2, 2026

At Magnetic Ponytail Hat, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund policy to make the process as easy as possible.


1. Return Window

You may return most new, unused items within 30 days of delivery for a full refund.

Please note:

  • Items must be in their original condition, including packaging.

  • Hats that show signs of wear, damage, or alteration may not be accepted.


2. How to Initiate a Return

To start a return, please:

  1. Contact us via email at Service@magneticponytailhat.com with your order number.

  2. Our support team will provide a Return Merchandise Authorization (RMA) and detailed instructions.

  3. Pack the item securely and ship it back to us.

Return Address:
4730 Littlejohn St, Baldwin Park, CA, 91706, United States


3. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

  • Refunds will be processed to your original payment method within 7 days of receiving the return.

  • Please allow your bank or payment provider additional time for the refund to appear in your account.


4. Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or product, please return your original item for a refund and place a new order.


5. Shipping Costs

  • Return Shipping: You are responsible for return shipping costs unless the item was defective or damaged during shipping.

  • Original Shipping: Shipping charges for the original order are non-refundable.


6. Defective or Damaged Items

If your item arrives defective, damaged, or incorrect:

  1. Contact us within 7 days of delivery.

  2. Include photos of the defect or damage.

  3. We will provide a replacement or full refund, including shipping costs.


7. Questions or Assistance

If you have any questions about your order, return, or refund, please contact our friendly support team:

Email: Service@magneticponytailhat.com
Phone: +1 585 460 7109

We are here Monday–Friday, 9 AM – 5 PM (EST) and are committed to making your experience as smooth as possible.