Return policy
Effective Date: March 2, 2026
At Magnetic Ponytail Hat, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund policy to make the process as easy as possible.
1. Return Window
You may return most new, unused items within 30 days of delivery for a full refund.
Please note:
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Items must be in their original condition, including packaging.
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Hats that show signs of wear, damage, or alteration may not be accepted.
2. How to Initiate a Return
To start a return, please:
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Contact us via email at Service@magneticponytailhat.com with your order number.
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Our support team will provide a Return Merchandise Authorization (RMA) and detailed instructions.
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Pack the item securely and ship it back to us.
Return Address:
4730 Littlejohn St, Baldwin Park, CA, 91706, United States
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
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Refunds will be processed to your original payment method within 7 days of receiving the return.
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Please allow your bank or payment provider additional time for the refund to appear in your account.
4. Exchanges
We currently do not offer direct exchanges. If you would like a different size, color, or product, please return your original item for a refund and place a new order.
5. Shipping Costs
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Return Shipping: You are responsible for return shipping costs unless the item was defective or damaged during shipping.
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Original Shipping: Shipping charges for the original order are non-refundable.
6. Defective or Damaged Items
If your item arrives defective, damaged, or incorrect:
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Contact us within 7 days of delivery.
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Include photos of the defect or damage.
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We will provide a replacement or full refund, including shipping costs.
7. Questions or Assistance
If you have any questions about your order, return, or refund, please contact our friendly support team:
Email: Service@magneticponytailhat.com
Phone: +1 585 460 7109
We are here Monday–Friday, 9 AM – 5 PM (EST) and are committed to making your experience as smooth as possible.